This notice explains how information submitted through the Mornington BESS website is collected and used when you make an enquiry, provide feedback, raise an issue or submit a complaint.
The online form may collect your submission type, name, email address, phone number, address, organisation, incident date, time and location, a description of the matter and your preferred outcome. Contact and identity details are optional, so you may submit anonymously.
Please provide only information that is relevant to your enquiry or complaint.
Information is used by the Mornington BESS project team and BW ESS to receive, assess, investigate, respond to and record enquiries and complaints. Website service providers may process the information where necessary to operate the online form and deliver submission notifications.
Information may also be used to meet legal, planning permit, reporting or regulatory requirements.
Personal information will be handled confidentially and reasonable steps will be taken to protect it from loss, misuse, unauthorised access, modification or disclosure. Information will only be shared where needed to investigate or resolve a matter, where required by law or a responsible authority, or where you have authorised its release.
Anonymous submissions are accepted, although the project team may be unable to provide updates or seek further information if no contact details are supplied.
To request access to or correction of personal information associated with your submission, email mornington@bw-ess.com. Please provide enough information for the project team to identify the relevant record without including unnecessary personal information.
For more information about the complaints process, visit the Complaints and Enquiries page.